Returns & refunds

You can cancel your preorder and receive a full refund at any point before your unit ships. No questions asked, no fees.

To request a cancellation, email us at support@areodesk.com with your order number. We will process your refund within 5 business days. Refunds are returned to your original payment method.

Once your Pixlumo has been delivered, you may return it within 30 days of receipt for a full refund, provided it is in its original condition and packaging.

To initiate a return, contact us with your order number and reason for return. We will provide a prepaid return label for UK and EU customers. For other regions, return shipping costs may apply.

If your Pixlumo arrives faulty or damaged, contact us immediately. We will arrange a replacement or full refund — whichever you prefer — at no cost to you.

If you would like to exchange your unit for a different size, contact us before your order ships and we will update your order. After delivery, please return your unit and place a new order.

Questions about returns or refunds: support@areodesk.com